Shipping Policy
Professional audio equipment requires careful handling and prompt delivery. This page outlines our shipping procedures, costs, and timelines to ensure your Sound Architecture components arrive in perfect condition.
1–2 business days
In-stock orders are picked, packed, and prepared for dispatch within one to two business days after payment clears.
2–4 business days
Domestic shipments within the United Kingdom arrive within two to four business days of dispatch, depending on your location.
5–14 business days
International delivery times vary by destination and local customs processing, generally ranging from five to fourteen business days.
Processing Times
Orders for in-stock items are typically processed within 1 to 2 business days after payment has been cleared. During this window, our team inspects each piece of equipment, verifies accessories and cables, and packs it in protective material suited to the weight and sensitivity of the product.
Orders placed over the weekend or on public holidays will be processed on the next available business day. You will receive a notification once your items have been prepared for dispatch, including the courier name and a tracking reference when one becomes available.
If an item is on backorder or requires additional preparation — for example, a matched pair of microphones or a multi-component studio kit — processing may take longer. In that case, we contact you before dispatch with a revised timeline and the option to cancel for a full refund if the wait does not work for your schedule.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website. This allows you to monitor the progress of your shipment in real time — from collection at our London facility through transit hubs to final delivery.
If you do not receive a tracking number within 3 business days of payment, please contact us at contact@lunfito.com or call 020 7034 2669 during studio hours and we will locate your shipment.
Each microphone, interface, and accessory is individually inspected and packed before it leaves our London studio.
Delivery Windows
For domestic orders within the United Kingdom, delivery typically takes 2 to 4 business days from the point of dispatch. Addresses in central London and the South East often arrive at the faster end of that range, while deliveries to the Highlands, Islands, and Northern Ireland may take the full four days.
International shipping times vary significantly by destination, generally ranging from 5 to 14 business days. Remote addresses, customs inspections, and local courier handovers can extend this further. Please note that these are estimates and are not guaranteed delivery commitments.
Shipping Costs & Customs
Calculated at checkout
Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery destination. A compact microphone capsule weighs far less than a full studio monitoring kit, and the fee reflects that difference.
The total shipping fee is displayed during the checkout process before you finalize your order, so there are no surprise charges added after payment. We aim to provide the most competitive rates while ensuring secure, tracked transport for every package.
If you are ordering multiple items, the system consolidates them into a single shipment where practical, reducing the overall shipping cost compared to sending each item individually.
Import fees apply internationally
For international orders, the recipient is responsible for any customs duties, taxes, or import fees levied by the destination country. These charges are separate from the product price and shipping fee shown at checkout.
Lunfito has no control over these charges and cannot predict their amount, as customs policies vary widely between countries and change without notice. We recommend contacting your local customs office for further information before placing an international order.
Refused or returned international shipments — where a recipient declines to pay duties — may be subject to return shipping costs and a restocking fee, as outlined on our Returns & Refunds page.
Damaged or Lost Shipments
In the rare event that your equipment arrives damaged, please notify us within 48 hours of delivery. Include photographs of the packaging, the product, and any visible damage. This documentation helps us file an accurate claim with the courier and speeds up the resolution.
We will work with the courier to resolve the issue and provide a replacement or repair as necessary. If a replacement is not available, we will issue a full refund for the affected item, including its original shipping cost.
For lost shipments — where tracking shows no movement for an extended period or the courier confirms the package cannot be located — we will initiate a formal claim with the carrier before issuing a refund or resending the items. This process typically takes up to 10 business days, and we keep you informed at each step.
Key facts at a glance
After payment clears; weekend orders process next business day.
From dispatch; Highlands and Islands may take the full window.
Estimates only; customs and local couriers may extend this.
Of delivery; include photos of packaging and product.
Contact us if no tracking arrives within 3 business days.
International orders; check with your local customs office.
Questions about a shipment?
Our studio team is available Monday to Friday, 09:00 to 18:00, to help with tracking, delivery issues, or customs documentation.
Second Home Spitalfields
68 Hanbury St, London E1 5JL
Review the full set of purchasing terms before placing your order.