Returns & Refunds

You have the right to return most items within 14 days of receipt. To be eligible for a return, the item must be in the same condition that you received it: unused, in its original packaging, and with all included accessories and manuals.

We cannot accept returns for items that show signs of wear or damage. This includes scuffs on microphone grilles, frayed cable jackets, scratched preamp housings, or any packaging that has been torn, taped, or written on. If you are unsure whether your item qualifies, send us a photo before requesting an RMA and we will confirm.

Certain items are excluded from our return policy for hygiene or technical reasons. This includes in-ear monitors that have been opened and software that has been activated. Custom-configured kits may also be subject to a restocking fee or limited return eligibility.

The restocking fee for custom kits covers the cost of re-testing and repackaging individualised configurations. If your order includes a custom-configured product, the fee and return terms will be noted on your order confirmation. Contact us before placing an order if you need clarification on a specific product's return eligibility.

To start a return, please contact us at contact@lunfito.com with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the package. Do not send items back without an RMA.

Packages sent without an RMA number may be refused at our receiving address and returned to the sender. Include the RMA number clearly on the outside of the package and on a note inside the box.

Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If the returned item is lost in transit and no tracking or insurance was purchased, we are unable to process a refund. For high-value items such as complete studio kits, we strongly recommend insured shipping with signature confirmation. The original shipping cost paid on your order will not be refunded even if the product itself qualifies for a full refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed via bank transfer within 7 to 10 business days.

The refund covers the product price and any applicable UK taxes. Original outbound shipping is deducted from the refund total. If the inspection reveals damage or missing components, we will contact you with details and may issue a partial refund or decline the return, depending on the condition.

We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please send us an email at contact@lunfito.com. We will coordinate the return of the defective unit and the dispatch of a replacement.

If the defect is confirmed, we will cover the return shipping cost and send the replacement at no additional charge. If the item is found to be functional after testing, we will return it to you and standard return policy terms apply. Please report any shipping damage within 48 hours of delivery so we can file a carrier claim on your behalf.